Unit 1: Introduction   (LH 4) 
Management: concepts, meaning, essence, levels and functions. Types of managers. Managerialroles and skills. Becoming a manager: role of education, experience and situation. Businessenvironment and society-external environment, corporate social responsibility, ethics, corporategovernance and ethical standards.

Unit 2: Perspectives in Management (LH 8)
Early development. Classical Perspective: scientific management, administrative management andbureaucracy. Behavioral Perspective: Hawthorne studies, human relations movement, andemergence of organizational behavior. Quantitative Perspective: management science andoperations management. Integrating perspectives: systems and contingency perspectives.Emerging management issues and challenges.

Unit 3: Planning   (LH 7)
Meaning. Levels of Planning: Strategic, Tactical and operational. Steps in Planning. Tools forplanning. Planning premises. Pitfalls of planning. Improving planning. Decision Making: meaning,types and process. Decision making conditions – certainty, risk and uncertainty. Practicalexcercises on taking decisions including decision making using indicators.

Unit 4: Organizing  (LH 8)
Meaning, process and principles of organizing. Organization Architecture: vertical differentiation –tall versus flat hierarchies, horizontal differentiation – functional structure,

multidivisional structure,geographic structure, and matrix structure. Responsibility: establishing task and reportingrelationships, creating accountability. Authority: line authority and staff authority. Delegation ofauthority. Centralization, Decentralization and Devolution: meaning, reasons, advantages anddisadvantages. Emerging issues in organization design. Staffing: concept and importance.

Unit 5: Leading (LH 7)
Meaning and qualities of leadership. Understanding Individual differences and psychologicalcontract. Concept and types of groups. Leadership Styles: autocratic, democratic, and participative.Concept of managerial ethics. Motivation: concept, importance, and techniques. Communication:meaning, process, and networks. Concept of active listening. Types of communication, Barriers toeffective communication.

Unit 6: Controlling (LH 10) 
Meaning, purpose, Process and types of controls. Essentials of effective control systems. Controltools and techniques. Quality: Concept and importance. Total Quality Management: concept,components, principles, tools and techniques. Emerging issues in quality management. Productionand operation management, supply chain management, Kaizen, six sigma, The Japanese 5Spractice, Technology management, Management information system and IT.

Unit 7: Organizational Change and Development (LH 4) 
Nature, forces, paradigm shifts and areas (structure,technology, business process and behaviors)of organizational change. Resistance to change. Overcoming resistance to change. Concept ofOrganizational Development, OD intervention.