BBA Foundation of Business Management

Define management.

What is meant by managerial skills?

Elaborate the term managerial ethics.

List out any two problems of service sector business in Nepal.

Describe different roles of a manager in any organization.

Define corporate social responsibility. Describe the Friedman doctrine.

Explain the major problems of Nepalese business.

Analyze the following case carefully and answer the questions that follow:

Terminal 5, built by British Airways for $8.6 billion, is Heathrow Airport's newest state-of-the-art facility. Made of glass, concrete, and steel, it's the largest free standing building in the United Kingdom and has over 10 miles of belts for moving luggage. At the terminal's unveiling on March 15, 2008, Queen Elizabeth II called it a "twenty-first-century gateway to Britain." Alas, the compliments didn't last long! After two decades of planning and 100 million hours of labor, for eight short years what should have been a pleasure—Endless lines and severe luggage handling delays led to numerous flight cancellations, shrinking margins annoyed passengers. Airport operators and the problems were triggered by problems in the terminal's high-tech baggage-handling systems.

With big, massive, automated baggage systems built to ease jamming at Heathrow and improve the flying experience for the 30 million passengers it expected to pass through it annually. With 96 self- service check-in booths, more than 90 check-in fast bag drops, 54 standard check-in desks, and over 10 miles of suitcase-moving belts that were supposed to be able to process 12,000 bags per hour, the facility's design didn't seem to support those goals.

Within the first few hours of the terminals operations, problems developed. Staffing workers, presumably understaffed, were unable to clear incoming luggage fast enough. Many arriving passengers had to wait more than an hour to get their bags. There were problems for departing passengers, as well, as many tried in vain to check in for flights. Flights were allowed to leave with empty cargo holds. At one point that first day, the airline had no choice but to check in only those with no luggage. And it didn't help matters that the moving belt system jammed at one point. Larger problems also became apparent: a few broken escalators, some hand dryers that didn't work, a gate that wouldn't function at the new Underground station, and inexperienced ticket-sellers who didn't know the fares between Heathrow and various stations on the Piccadilly line. By the end of the first full day of operation, Britain's Department of Transportation released a statement calling for British Airways and the airport operator BAA to "work hard to resolve these issues and limit disruptions to passengers."You might be tempted to think that all this could have been prevented if British Airways had only tested the system. But thorough pre-tests of all systems from toilets to check-in and seating," took place six months before opening, including four full-scale test runs using 16,000 volunteers.

Questions:

a. In your opinion, what are the major problems in the Heathrow Airport?

b. What theory would you think best fit in to describe the problem? Why?

c. What immediate corrective action do you suggest to control situation?

d. What type of control-pre control, concurrent, or post control-do you suggest that would be most important in this situation?

Mention the type of managers.

List the components of socio-cultural environment of business

Who are line managers? What are the skills essentials to be a successful manager?

Analyze the competitors, suppliers and buyers using Michael E. Porter's model.

What is meant by line manager?

Mention the skills required to a manager.

Explain the different challenges to management.

Write the name of two classical theories.

Mention any two features of organizational culture.

Explain the major approaches or styles of managing team conflict.

What do you understand by principles of management? Describe F. W Taylor's principles and its contribution in the effective management.

"Managerial jobs have been more challenging these days." In the light of this statement explain the emerging challenges and tasks faced by modern managers.

State the assumptions of scientific management philosophy.

Explain the Contingency Philosophy and point out its limitations.

Hawthorne study is the first experimental study in the field of management. Based on the study of Hawthorne what major suggestions do you notice? Discuss.

Discuss the emerging issues and challenges of Nepalese businesses.

Describe the contingency theory of management with its significance.

The system is composed of a number of subsystems and these subsystems are interrelated each other. With this perspective, explain the system theory of management.

Analyze the following case carefully and answer the questions that follow:

 
The Giant Super Stores (TGSS) is an e-commerce business operating in the country. The top management of the Stores believes that profitability is possible only if the customers are satisfied with the products and services provided to them. TGSS deals with various types of consumers. Since the Store makes the provision of online business, it delivers services to customers on the basis of their demands and request. When the customer's order for their required goods, they tend to visit websites of TGSS and they put the order or they even can do it by email. Customers can pay the items purchased through online or a bank credit card or even cash at delivery. The management of TGSS committed that it would deliver goods within the following day of the order.Top management emphasizes consistency of operations. Because of the routine nature of work, the tendency of work becomes little concern on the part of managers regarding day-to-day store operation. For proper management of e-commerce, the management body fixed the responsibility of different department heads and communicated information quickly to provide proper service to the customers. For growth and promotion of business, TGSS management publishes its websites and facilities through various medias such as television, newspapers, magazines, billboards, and FM radios.The target groups of TGSS are all walks of life; nevertheless, on the basis of publicity and promotion, middle-class people felt more convenience and started to place the order for the supply of goods. In a short span of time, TGSS got orders from many customers from different places of Kathmandu, Lalitpur, and Bhaktapur. However, due to the lack of proper communication and coordination among employees of different departments, it was unable to provide delivery of ordered goods in time. Consequently, it has reduced the reputation, and customers started to complain about its commitment.

 Questions:

 a. Discuss the issues and problems discussed in the case.

 b. On the basis of the case, prepare SWOT analysis of e-commerce in Nepal.

 c. Justify the need of communication for effective service delivery.

 d. Recommend different suggestions to improve the service quality of e-business in Nepal.

 

What is the essence of Friedman's doctrine?

Define business ethics.

Write the full-form of CSR, SWOT, PEST and CEO.

State the various styles of decision making.

Write any two differences between formal and informal group.

Explain different conditions of decision making.

What is meant by team? Explain the various types of team in organization.

What is meant by control system? Explain the essentials of effective control system.

Compare between strategic plan and derivative plan.

Explain the various type of decisions made by business managers.

Differentiate between strategic and tactical plan.

Write two features of non-programmed decision.

Briefly explain the steps involved in the process of rational decision making.

Explain Porter's Five forces model to analyze the industry.

Sketch the multidimensional organizational structure.

Give any two advantages of decentralization of authority.

Describe the various sources of authority in organization.

Define organizational architecture. Explain its main elements.

Write the sources of authority.

Define geographical organization structure. Which type of organization prefers this structure?

State any two advantages centralization of authority.

Explain the emerging issues in organization design and architecture.

What strategies do you suggest to follow by managers during merger?

Define organizational culture.

Explain in brief about the importance of organizational culture in organizational success.

List ways of managing cross-cultural team.

What is a team? Explain the various type of teams in organizations.

Point out any two differences between a group and a team.

What are the essentials of effective Control System?

Mention the parties involved in Communication Process.

Briefly explain the various type of communication barriers.

Controlling remains as a detrimental tool to leverage performance in Nepalese business management. Discuss the statement highlighting techniques of control.

What is meant by noise in communication process?

Elaborate different types of control.

Briefly explain about the communication barriers.

State the existing management and business practices of Nepalese organizations.

Explain common problems in service sector business in Nepal.

In Nepal, many business organizations are operated under different management practices depending upon the nature and the size of the business. Based on the statement, critically examine the existing management practices in Nepal.