Class 12 Hotel Management

Which section of accounts department collects hotel's outstanding amount ?

State any two fire safety measures practiced in hotels.

Describe the different ways and methods of hotel safety and security.

How would you provide effective security through key handling ? State any two points.

What is occupancy ratio ?

When did you last dine out ? Highlight the reasons for selecting the restaurant.

List the modes of payment practiced in star rated hotels. Explain the procedure of taking payment from any two modes.

What would you ensure while accepting payment from a credit card ? Mention any two points.

Describe the departure room changing procedure.

Discuss the procedure of normal guest check-in and check-out.

What is credit card ?

How would you suspect the suspicious guest in hotel as a front office staff? State any two points.

Explain the normal guest check-in procedure along with the essential information required during the process.

Explain the objectives of visitor tabular ledger and it's posting procedure in detail.

If Brass is polished with 'Brasso', what is silver polished with ?

List the essential equipment, agents and process of cleaning hard floors.

Write the steps of attending an occupied room.

Where are 'faucet' and 'cistern' installed in a guestroom ?

Which type of guestrooms will you provide evening turndown service ? Interpret its process.

Define flower arrangement and explain its types.

Identify the methods and process of cleaning metals.

Write the full form of VTL and DND.

What are abrasives ? Explain with an example.

Discuss the needs and importance of cleaning.

What is flower arrangement ? List the various themes associated with the colour of flowers.

Describe the different ways and methods of hotel security by handling keys and providing information.

Why is cleaning important? write any two points.

What procedure would you follow for bed making?

As a housekeeping staff, what steps would you adopt while "spring cleaning" a guestroom.

Define carpet and what equipment and agents will you choose for cleaning carpet.

Identify one common characteristic of mire voix and bouquet garni.

Name the ingredients for making béchamel sauce.

List the styles of fried egg preparation.

Define soup and explain its types.

List the types of roux based mother sauces and write the recipe and method of any two of them.

Write the composition of roux.

Which part of egg is used in the preparation of 'Hollandaise' sauce ?

Mention any two dishes with examples of garnish.

Define sauce. Write the recipe and method of preparing any two stock based mother sauces.

Define stock. Mention the quantity, ingredients and general method of preparing white stock and brown stock.

List any two uses of stock.

Which mother sauces are flavored with onion cloute and tomato paste ?

Name the countries of origin of Tom Yam and Mulligatawny soups.

Define menu and explain its types.

Define soup and write the methods of preparation of cream of mushroom soup.

What is the appropriate temperature range for poaching?

Name the common garnishes for serving cream soups.

How do you dress Nepali style salad?

How can we develop Nepali food varieties using sauce as mother sauce in continental food? Discuss.

Which service style would you recommend in the following outlets and why ?

(a) coffee shop

(b) cafeteria

Define beverage and list out its classification chart.

Show the key differences between red wine and white wine.

Write the following items in order in KOT format while taking order from the guest

a) Tea

b) Omelette

c) Juice

Describe the restaurant Mise en Place process.

List the various types of alcoholic beverages classified under distilled category and mention any two popular brand names for each.

What would you enquire from a guest while receiving orders for :

a) Juice

b) Fried egg

c) Tea

d) Salad

e) Vodka

Distinguish between fermented and distilled alcoholic beverage.

Draw a format of KOT and explain its purposes.

Compare a' l carte and table d'hote menus. 

Write the full form of AV which is required for an event.

Mention any two importance of event.

Write the full form of MC involved in an event.

Enlist any two organisational event.

Mention any two personal events popularly celebrated by Gen Z in Nepal.

Under which type of events are seminar and Dashain categorized as ?

Define venue.

Enlist any two personal events.

What are 'salmonella' and 'E.coli' ?

Describe the needs and importance of balanced diet.

Explain the causes of food poisoning.

Write the functions of minerals. (any two)

Explain the causes of food poisoning with brief explanation.

What are the other names for sunshine vitamin and lard ?

Define balanced diet and describe its needs and importance.

Mention any two primary functions of carbohydrate.

Suggest preventive measures of food poisoning.