BITM Operations Management

Operations management: Definitions, scopes, and objectives. Transformation process. Differences between production and service operations. Operations and supporting functions. Role of the operations manager. Production system: intermittent and continuous. Key issues for operations managers. Historical evolution of operations management.

Introduction, linkage between corporate, business and operations strategy. Components of operations strategy. Manufacturing strategies. Service strategies. Productivity: Concepts, and types.

Concept of aggregate planning. Aggregate planning strategies. Planning options. Aggregate planning in services. Concept and importance of inventory. Inventory costs. Dependent and independent demand. Inventory systems- continuous and periodical. Basic economic order quantity (with and without discount).

Introduction to quality. Concept and historical evolution of total quality management. Costs of quality. Quality Control: Introduction, objectives and advantages. Statistical process control -Control charts- control charts for variable. JIT and Six Sigma. Quality Management System: ISO 9000 series. 7 tools for the quality.

Decision making environments. Decision making under uncertainty: Criterion of maximax, maximin, minimax regret, Laplace and Hurwitz's. Decision making under risk: Expected monetary value criterion, Expected opportunity loss criterion. Marginal analysis.

Introduction to linear programming. Characteristics of Linear programming model, Graphical and simplex method (only two variables). Introduction to duality.

Introduction, Initial basic feasible solution, Testing optimality condition, Solution of minimization transportation problem (excluding loop formation).

Introduction, Solution of minimization and maximization assignment problem.

Introduction, Importance of game theory, Two person zero- sum game, Pure strategies, Games with saddle point, Mixed strategies, Rules of dominance, Solution of Games: Algebraic method only.