Introduction to operations management. Operations strategy, Product and service design, Inventory management, Quality system, Decision theory, Transportation problem, Assignment problem and Game theory.

This course aims to impart the basic knowledge, tools and techniques of operations management and mathematical models used in operations research to make effective business/ management decision to students.

Unit 1: Introduction    5 LHs
Definitions, scopes, and objectives of operations management; Transformation process;Differences between production and service operations; Operations and supporting functions;
Role of the operations manager; Production system: Intermittent and continuous; Key issuesfor operations managers; Historical evolution of operations management; Productivity:  Concepts, and types.

Unit 2: Operations Strategy  3 LHs
Introduction to operations strategy; Operations strategy as a competitive weapon; Linkagebetween corporate, business and operations strategy; Components of operations strategy;
Manufacturing strategies; Service strategies.

Unit 3: Product and Service Design  5 LHs
Concept of product and service design; Product development process; Difference betweenproduct and service design; Emerging issues in product and service design; Value analysis;
Concurrent engineering and quality function deployment; Waiting line theory (Singlechannel only).

Unit 4: Inventory Management   4 LHs
Concept and importance of inventory; Inventory costs; Dependent and independent demand;Inventory systems- continuous and periodical; Basic economic order quantity (with and
without discount).

Unit 5: Quality System    6 LHs
Introduction to quality; Historical evolution of total quality management; Philosophy, principles and concepts of total quality management. Costs of quality; Quality Control:Introduction, objectives, advantages; Statistical process control -Control charts- controlcharts for variable; JIT and Six Sigma; Quality Management System: ISO 9000 series; 7 tools for the quality.

Unit 6: Decision Theory 7 LHs
Introduction to decision making environment; Decision making under uncertainty: Criterionof maximax, maximin, minimax regret, Laplace and Hurwitz’s; Decision making under risk:
Expected monetary value criterion, expected opportunity loss criterion, Expected profit of perfect information, Expected value of prefect information; Marginal analysis.

Unit 7: Transportation Problem 6 LHs
Introduction, generating initial basic feasible solution and testing optimality condition; Solution of minimization problem (excluding loop formation).

Unit 8: Assignment Problem 4 LHs
Introduction, and objectives of assignment problem; Solution of minimization and maximization problem.

Unit 9: Game Theory  5 LHs
Introduction; Importance of game theory; Two person zero- Sum game; Pure strategies;Games with saddle point; Mixed strategies; Rules of dominance; Solution methods ofGames: Algebraic method only.