Read the text and do the tasks. Dear sir/madam, I am writing to express my extreme dissatisfaction with the laptop (model: ZX 500, order no. 784512)…
SEE Class 10 English · 2082 · Solved Question with Answer
Read the text and do the tasks.
Dear sir/madam,
I am writing to express my extreme dissatisfaction with the laptop (model: ZX 500, order no. 784512) that I purchased from your online store on 10th November 2025. The item was delivered on 15th November, but it has several serious defects that make it completely unusable.
Firstly, the laptop overheats within 10 minutes of use and automatically shuts down, even when performing basic tasks such as browsing the internet. Secondly, the battery lasts less than 30 minutes despite being advertised as having an 8 hour battery life. Most disappointingly, the keyboard has three missing keys, which I noticed only after removing the protective packaging.
I have attempted to contact your customer service department three times by phone and twice by email over the past week, but I have received no response. This lack of support has caused me considerable inconvenience, as I rely on this device for my university studies and part time work. Under consumer protection laws, I am entitled to a full refund or an immediate replacement with a brand-new, fault-free unit. I request that you arrange collection of the defective laptop at your expense and process a complete refund within the next seven days.
I look forward to your prompt reply and resolution of this matter.
Yours faithfully,
Anna Koju
A. Write the sentences in the correct order as they appear in the text.
a. The writer demanded a full refund or an immediate replacement with a brand-new laptop.
b. The company delivered the laptop to the writer on 15th November.
c. The writer attempted to contact customer service department many times.
d. The writer purchased the laptop online.
e. The writer noticed that the laptop had several defects.
B. Answer these questions.
a. What is the purpose of writing this letter?
b. When did the writer buy the laptop?
c. What had the company advertised about battery capacity of the laptop?
d. Why is the laptop very essential for Anna Koju?
e. Is the seller responsible to the customer? Give a reason.