Front Office Manager
- Reports to: - General Manager/ Managing Director
- Handling staff and taking appropriate decision for the entire sections of front office operation.
- To promote accommodation and function sales.
- To control all activities of reservation, information, registration and cashier.
- Assign duties to the staffs.
- Make the duty roster of the staffs.
- Supervise and train the staffs.
- Advise on purchase of required equipment and other materials.
- To create successful guest relation.
- Inform the staffs about the management’s policies.
- Coordination with other departments of hotel.
- To verify all guest folio and guest registration cards.
- To compile and maintain proper guests account.
Front Office Cashier
The cashier section is handled by a shift cashier in each shift. They report to general cashier and are responsible for
- Opening and maintaining of guest folios.
- Checking out the guests and collection of dues.
- Receiving of the bills from other departments and posting in individual folios.
- Maintenance of cash in the section.
- Handing over of accounts to the next shift cashier.
- Preparation of required formats.
- Provide information to other departments on the credit status of the guest and for liaising with all sections of the front office and other billing departments.
- Disburse petty cash to hotel staff in certain hotels.
- Control safe deposit locker keys and maintain safe deposit locker register.
- Handle foreign exchange procedures.
- Information Assistant
- The information section in the reception handles many important functions. The responsibility of the information assistant fall under followings heads.
- Maintain guest list/rack.
- Receive messages for the guests over telephone or in person and keeps in safe custody to hand over when the guests arrive.
- Handles guest room keys.
- Handles guest mails, faxes in coming as well as outgoing.
- Provides information on local place of tourist interest, other hotel services.
- Keeps information about happening and events in the city.
- Keeps information about flight details.
- Keeps information about shopping malls, restaurants, clubs and other areas.
Receptionist
- Handle room reservation request.
- Receiving and welcoming guest.
- Registering the guest.
- Allocation of desired rooms.
- Preparation of room status report.
- Preparation of discrepancy report.
- Maintaining room status as per information from housekeeping.
- Handle scanty baggage.
- Prepare guest arrival and departure list.
- Reception and welcoming of the guest.
- Helping in the registration process of the guest and assigning room.
- Maintaining resident guest records.
- To make V.I.P. amenities voucher for guest.
- Keeping up to date records of room rack and key handling.
- Proper communication with other department and section.
Night Auditor
The day’s transactions and business is audited every night by the night auditor. It undertakes the following jobs
- Checks and validates all transactions of the day.
- Checks all bills and folios for verification of all charges raised by different billing department.
- Verifies all summaries, especially cashier summaries.
- Prepare a statement of bills.
- Prepares night auditor’s report.
- Prepares statistical report of room occupancy and daily report.
- Prepares and accounts for all city ledger.
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