Hotel Management

Front Office Manager

• Reports to: - General Manager/ Managing Director
• Handling staff and taking appropriate decision for the entire sections of front office operation.
• To promote accommodation and function sales.
• To control all activities of reservation, information, registration and cashier.
• Assign duties to the staffs.
• Make the duty roster of the staffs.
• Supervise and train the staffs.
• Advise on purchase of required equipment and other materials.
• To create successful guest relation.
• Inform the staffs about the management’s policies.
• Coordination with other departments of hotel.
• To verify all guest folio and guest registration cards.
• To compile and maintain proper guests account.

Front Office Cashier

The cashier section is handled by a shift cashier in each shift. They report to general cashier and are responsible for

• Opening and maintaining of guest folios.
• Checking out the guests and collection of dues.
• Receiving of the bills from other departments and posting in individual folios.
• Maintenance of cash in the section.
• Handing over of accounts to the next shift cashier.
• Preparation of required formats.
• Provide information to other departments on the credit status of the guest and for liaising with all sections of the front office and other billing departments.
• Disburse petty cash to hotel staff in certain hotels.
• Control safe deposit locker keys and maintain safe deposit locker register.
• Handle foreign exchange procedures.
• Information Assistant
• The information section in the reception handles many important functions. The responsibility of the information assistant fall under followings heads.
• Maintain guest list/rack.
• Receive messages for the guests over telephone or in person and keeps in safe custody to hand over when the guests arrive.
• Handles guest room keys.
• Handles guest mails, faxes in coming as well as outgoing.
• Provides information on local place of tourist interest, other hotel services.
• Keeps information about happening and events in the city.
• Keeps information about flight details.
• Keeps information about shopping malls, restaurants, clubs and other areas.

Receptionist

• Handle room reservation request.
• Receiving and welcoming guest.
• Registering the guest.
• Allocation of desired rooms.
• Preparation of room status report.
• Preparation of discrepancy report.
• Maintaining room status as per information from housekeeping.
• Handle scanty baggage.
• Prepare guest arrival and departure list.
• Reception and welcoming of the guest.
• Helping in the registration process of the guest and assigning room.
• Maintaining resident guest records.
• To make V.I.P. amenities voucher for guest.
• Keeping up to date records of room rack and key handling.
• Proper communication with other department and section.

Night Auditor

The day’s transactions and business is audited every night by the night auditor. It undertakes the following jobs

• Checks and validates all transactions of the day.
• Checks all bills and folios for verification of all charges raised by different billing department.
• Verifies all summaries, especially cashier summaries.
• Prepare a statement of bills.
• Prepares night auditor’s report.
• Prepares statistical report of room occupancy and daily report.
• Prepares and accounts for all city ledger.